If your box contains chilled items, our WOOLPACK wool insulation and ice packs keep chilled items protected during delivery. However, we do recommend bringing your box inside and into the fridge as soon as possible to maintain freshness. In warmer months, it's best to get your order into the fridge within 1 hour, and in cooler periods, you have a bit more time – up to 2 hours.
If you're not home during delivery, adding a shaded spot to your delivery instructions can help keep your box cooler while it waits for you. You can also download the NZ Post app to track your delivery and get an estimated delivery time.
We recommend bringing your box inside and into the fridge as soon as possible to maintain the freshness of your order. In warmer months, it's best to get your order into the fridge within 1 hour, and in cooler periods, you have a bit more time – up to 2 hours.
To help keep your order cool, your box includes ice packs and is packed with WOOLPACK wool insulation. If you're not home during delivery, adding a shaded spot to your delivery instructions can help keep your box cooler while it waits for you.
For more accurate delivery tracking, you can download the NZ Post app to track your delivery and get an estimated delivery time.
Yes! We’ve started delivering to select rural postcodes. Since rural deliveries are new for us, we’re gradually rolling them out to test delivery times and ensure everything runs smoothly. If we’re not in your area yet, don’t worry - it’s only a matter of time! You can add your postcode to our waiting list by typing it in on our homepage and selecting “Add to Waiting List.” We’ll let you know as soon as we reach your area!
Rural deliveries may arrive on a different schedule than our standard deliveries. While we aim to get your Wonky Box to you as quickly as possible, some rural addresses may receive their box a day later than usual, depending on the courier route. You’ll receive a tracking link once your box is on its way, so you can follow its journey right to your door!
Yes! Once we’ve printed the label for your box and it’s ready to be packed, you’ll receive a tracking link so you can follow its journey. However, we can’t speed up deliveries beyond what our courier partners can provide.
We follow NZ Post’s addressing system to determine whether an address is classified as rural. You can check this by using the postcode checker on our website. When placing an order, you’ll also see a rural surcharge added at checkout if your address falls within a rural zone.
You’ll receive an email the morning before your delivery with a tracking number. Using this tracking number, you can monitor your box's journey to you. If you download the NZ Post App, you can receive push notifications updating you on your delivery, including delays and estimated delivery times. If you provide NZ Post with an authority to leave (ATL), the courier driver will take a picture of where they have left the box.
We ask you to leave as detailed delivery instructions as possible. If you haven't entered these upon checkout, you can do so by logging into your account and adding a note to your delivery.
When we've begun packing your box, we'll send you an email with a tracking number so you can monitor its journey to you. We will send you an email when the box has arrived on your doorstep.
If you can't find your box, please reach out to us at hello@wonkybox.nz. We'll be in touch with you to help locate it or process a full refund. If this happens, we act immediately, and you will not be left out of pocket.
If you have a preference as to whether you would like your doorbell rung or not, please add this to your delivery notes upon checkout.
By logging into your account, you can leave a delivery note for us under account details. The note will be attached to each delivery.
