Ordering & New Customer Queries

What is the delivery fee to my area?

Delivery fees are calculated after you have entered your postcode within the shipping section of checkout. These fees are calculated based on how far your postcode is from our depot and the full fee goes to our courier partners. You can get in touch with us with your postcode, or enter your details into the shipping section after you have selected your box.

What are subscriptions?

A subscription-based model is a business model in which a company provides a product or service to its customers on a recurring basis. Customers usually sign up for a subscription, and with Wonky, we offer weekly, 2 weekly, 3 weekly or monthly options. You’ll receive regular boxes throughout the time you are signed up with us. Just like other subscription services like Netflix or Spotify, you are not locked into a contract and can cancel at any time. The only ask from us is that you do this before your cut off time so we don’t over order from the growers.

When are the cut off days for new orders and order amendments?

To make sure we don't waste any food, we need to let our growers know how many boxes we need before we pack and deliver them to you. Therefore, we have a specific cut-off time for making any changes or new orders. This cut-off time is four days before your scheduled delivery day, and it's when we will charge you based on your delivery frequency. Please note that your delivery day is determined by your postcode and cannot be changed. For first-time orders, please place your order one day before the cut-off time to receive your box on the same week. If you place an order after the cut-off time, your delivery will be postponed to the following week, as we need more time to collect vegetables. To determine your delivery day, please check here [link to postcode checker / start of flow] If you want to receive your box on the same week, the last day to place an order for Thursday delivery is Sunday, and for Friday delivery, it's Monday.

Can I order a one-off box?

Currently, we only sell our Wonky Boxes on subscription. This helps with forecasting for produce each week and betters our grower relationships. If you sign up with Wonky, you can skip weeks or cancel your subscription at any time.