Last updated: 27 October 2026
1. About these terms
These terms apply when you use wonkybox.nz, our app, or buy anything from us, including subscriptions, one-off boxes, add-ons and gift cards. By placing an order or creating an account, you agree to them.
Who we are: Wonky Box is run by Wonky Limited, 17 Saleyards Road, Otahuhu, Auckland 1062. You can reach us at hello@wonkybox.nz.
Your rights come first. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand law that cannot be excluded. If anything here seems to say otherwise, the law wins.
Our Subscription, Shipping, Refund, Freshness Guarantee, Friend Referral and Exclusions pages summarise parts of these terms. If anything on those pages differs, these terms apply. How we handle your personal information is covered in our Privacy Policy.
2. Your account
3. Subscriptions
How it works. A subscription is a regular delivery of the box or boxes you choose (fruit and veg, veg only, fruit, meat or flowers) at the frequency you pick. There is no lock-in contract and no minimum number of boxes.
Payment. We charge the card on your account before each delivery, at the cut-off time below. Payments are processed securely by Stripe. We never see or store your full card number. The amount charged is the price of your box, plus any add-ons and delivery fee shown in your account at the time.
Cut-off times. You can change, skip, pause or cancel any delivery up until the cut-off:
After the cut-off we have charged your card and started packing, so changes apply from your next delivery. We send a reminder before you are billed.
Skipping, pausing and cancelling. You can do all three any time before the cut-off, in your account or app, or by emailing hello@wonkybox.nz. If you cancel, no further boxes will be sent or charged after any delivery already past its cut-off.
Failed payments. If a payment does not go through, we will let you know and try again. If we cannot take payment before packing, that delivery may be skipped.
Price changes. We will give you at least 14 days' notice by email before a price change affects your subscription. If you do not want to continue at the new price, you can skip or cancel before it applies, at no cost.
Changes we make. Occasionally we may need to change your delivery day or pause deliveries to your area. We will tell you as early as we can, and you can cancel if the change does not suit you.
4. One-off orders, add-ons and gift cards
One-off and seasonal boxes. Some boxes, like our Christmas box or seasonal pre-orders, are one-off purchases with no subscription. Each product page shows its price, delivery date and any order deadline. Pre-orders are charged when you order unless the page says otherwise. If we cannot supply a pre-order (for example, because of weather or a poor harvest), we will tell you as soon as we can and give you a full refund.
Add-ons. You can add groceries, meat and other extras to a subscription delivery before its cut-off. Some add-ons are limited by box size or stock, so availability can vary week to week.
Gift cards.
5. What's in your box
It changes with the seasons. Box contents depend on what our growers and suppliers have each week. Each product page shows what you can expect, such as the minimum number of varieties or the meat weight. Photos are examples, not the exact items you will get.
Wonky by nature. Our produce may be odd shapes or sizes, have small marks, or come from surplus or cancelled orders. That is part of the point. It will still be good to eat.
Substitutions. If something is not available, we will swap it for something similar of equal or greater value.
Exclusions. You can choose up to 3 items you never want in your box, in your account or app, and change them any time before the cut-off. We will always replace your first exclusion with a different item. We will try to replace the others too, but if we cannot, you will get more of something already in your box. Exclusions are for preferences only. We cannot guarantee a box is free from any allergen, so please do not rely on exclusions for allergies.
Meat. Meat boxes are packed and sent chilled. Put meat in the fridge or freezer as soon as it arrives, and follow the use-by date on each pack.
Flowers. Stems and varieties vary with the season. Flowers are natural, and how long they last depends on the variety and how they are cared for.
6. Delivery
Where we deliver. We deliver to the areas shown at checkout. Home deliveries go by NZ Post. Office deliveries are made by our own drivers.
Delivery instructions. Please give clear instructions at checkout or in your account, such as where to leave your box. If no one is home, your box will be left in a safe spot that matches your instructions.
Address changes. Update your address before the cut-off for it to apply to your next delivery.
After delivery. Please bring your box in as soon as you can, especially meat and in warm weather. Once your box has been delivered to the address and spot you gave us, it is your responsibility. If it goes missing or is damaged after that, contact us and we will look into it with you.
Delays. Sometimes deliveries are late because of weather, road closures, courier delays or supply problems. We will let you know as soon as we can. If your box arrives late and its contents are not fresh as a result, see section 7.
7. Freshness guarantee and refunds
Our guarantee. Everything we send should arrive fresh and good to eat. If something does not, tell us within 48 hours of delivery at hello@wonkybox.nz, with your order details and a photo if you can. We will give you a refund or account credit for the affected items, whichever you prefer. For a bigger problem, like a missing or badly damaged box, we will replace it or refund it in full.
Change of mind. Because our products are fresh and perishable, we cannot take returns or give refunds if you simply change your mind. You can always skip or cancel future deliveries before the cut-off.
Your legal rights. Our guarantee is in addition to your rights under the Consumer Guarantees Act 1993, not instead of them. Under that Act, goods must be of acceptable quality and match their description, and if they are not, you are entitled to a remedy.
8. Discounts, promotions and referrals
Discount codes and gifts with purchase. Each offer has its own conditions, shown where we advertise it (for example, new customers only, one use per household, or while stocks last). Unless we say otherwise, codes cannot be combined, exchanged for cash or applied to past orders. If a gift with purchase runs out, we may swap it for something of similar value.
Refer a friend.
Fair use. We may cancel a discount or reward that has been obtained through fake accounts, repeated sign-ups or other misuse. If we change or end an offer, it will not affect rewards you have already earned.
9. Using our website and app
Accuracy. We work hard to keep prices, product details and availability correct. If we make an obvious pricing or listing mistake, we will contact you before charging, and you can choose to go ahead at the correct price or cancel for a full refund.
Our content. The Wonky Box name, logo, photos, recipes and text on our site belong to us or the people who license them to us. Please do not copy or reuse them for commercial purposes without our permission.
Your content. If you send us reviews, photos or comments, or tag us on social media, you allow us to share them on our website, emails and social channels, with credit where practical. We will ask first before using your name or photo in an ad. You can ask us to take your content down at any time.
Fair use. Please do not use our site or app to do anything unlawful, interfere with how it works, or collect other people's information.
Other websites. Links to other sites are there for convenience. We are not responsible for their content.
Messages and privacy. We send service messages about your orders by email, SMS and app notifications. Marketing messages are only sent if you opt in, and you can unsubscribe any time (reply STOP to texts). See our Privacy Policy for how we use your information, including cookies and cart reminders.
10. Our responsibility to you
If we let you down, we will put it right as set out in section 7 and as the law requires. As far as the law allows, we are not responsible for loss that was not reasonably foreseeable, or for problems caused by things outside our reasonable control, such as severe weather or courier disruption. None of this limits your rights under the Consumer Guarantees Act or Fair Trading Act.
Business customers. If you buy from us for a business (for example, office boxes), the Consumer Guarantees Act does not apply, to the extent the law allows. Our total liability to a business customer for any claim is limited to the amount paid for the affected order.
11. Changes to these terms
We may update these terms when our products, services or the law change. We will post the new version here with the date it was updated. If a change materially affects active subscribers, we will email you at least 14 days before it applies, and you can cancel before then if you do not agree.
12. General
13. Contact us
Wonky Limited
Email: hello@wonkybox.nz
Post: 17 Saleyards Road, Otahuhu, Auckland 1062
