Last updated: 27 October 2026
This page summarises how delivery works. The full rules are in section 6 of our Terms of Service, which apply if anything here differs.
Where we deliver. We deliver to the areas shown at checkout. Home deliveries go by NZ Post. Office deliveries are made by our own drivers.
Delivery days. Boxes arrive on Thursday or Friday, depending on your area. If we ever need to change your delivery day, we will let you know as early as we can, and you can cancel if it does not suit you.
Delivery instructions. Add clear instructions at checkout or in your account, like where to leave your box. If no one is home, your box will be left in a safe spot that matches your instructions.
Address changes. Update your address before the cut-off (Sunday 10am for Thursday delivery, Monday 10am for Friday delivery) for it to apply to your next box.
After delivery. Please bring your box in as soon as you can, especially meat, which is sent chilled, and in warm weather. Once your box is delivered to the address and spot you gave us, it is your responsibility. If it goes missing or is damaged, contact us and we will look into it with you.
Delays. Weather, road closures, courier delays or supply problems can sometimes make a box late. We will let you know as soon as we can. If a late box arrives with produce that is not fresh, see our Freshness Guarantee.
Questions? Email hello@wonkybox.nz.
